IT Service Management

In the current age of advanced information technologies new requirements to the labor market have arisen, and nowadays one of the most demanded professionals are IT-specialists – graduates of the educational program “IT Service Management“. Our main mission is to train qualified IT professionals who are able to compete in today’s market and have relevant, innovative and high-quality knowledge.

Specialty code:

7M06105 – Scientific and pedagogical direction (2 years)

Academic degree: Master of Technical Sciences

7M06105 – IT service management

The Master of Science in IT Service Management educational program is a key tool for developing skilled information technology (IT) management professionals and developing strategies for IT service delivery. The focus of student learning is on modern methods and technologies as well as best practices in IT service management.

The IT Service Management graduate program offers several outstanding features that make it a sought-after and effective IT management program:

1. Deep immersion in IT Service Management: The program provides master’s students with extensive knowledge in strategic and operational IT service management, including IT service design, implementation, and continuous improvement.
2. Modern Methods and Technologies: Students learn the latest trends in IT management, including the application of modern methodologies and technologies such as ITIL, DevOps, and Agile.
3. Practical Experience and Internships: The program emphasizes practical experience by giving students the opportunity to participate in case studies, project work and internships in leading companies, which facilitates the application of theoretical knowledge in real business scenarios.
4. Industry Engagement: The program establishes close ties with the industry, providing students with access to the experience and expertise of IT service management professionals through lectures, master classes and seminars.
5. Developing Analytical and Strategic Skills: Students develop the analytical and strategic skills necessary to make effective IT Service Management decisions given the changing nature of technology and the business environment.

These features make the Graduate IT Service Management program an intensive and fulfilling learning experience, enabling students to successfully implement IT Service Management best practices in their future careers.

• Software Product Design
• ITSM: an overview and key features of ITIL
• ITSM: overview and key features of COBIT
• IT-enabled business process re-engineering
• Workshop on implementing standards in IT Service Management
• Business Process Modeling
• ITIL Management Principles and Practices
• IT Service Management: Theory and Practice
• Software Verification
• Strategic management in IT sphere
• Digital Ecosystems
• Project Management based on PMI PMBOK standard
• Agile approach in project management
• IT audit methodology
• Intelligent data analysis and visualization

The Department of Information Technologies is actively involved in the organization of the educational process, educational and PR projects, subject Olympiads, as well as the organization of various educational events. This activity allows the department to establish partnerships with leading companies in Kazakhstan, to work together on projects and receive comprehensive support from them.

Now, master students of the educational program “IT Service Management” have support from the following companies:

• Special Economic Zone “Park of Innovative Technologies “Alatau”
• Association of users of scientific and educational computer network of Kazakhstan KazRENA
• International Association of producers of goods and services “EXPOBEST”
• Kazakhtelecom JSC
• JSC Bank Freedom Finance Kazakhstan
• JSC “Center for ensuring the activity of the National Bank of the Republic of Kazakhstan” JSC
• Kaspi Bank JSC
• Home Credit Bank
• KazEuroMobile LLP
• Evotek Central Asia LLP
• SILENCE DIGITAL LLP
• Asia-Soft Company

The students of EP “IT Service Management” have a wide range of opportunities for academic mobility and double degree programs in foreign universities:

• Lawrence Technological University, USA
• Rzeszow University of technology, Rzeszow, Poland
• University of Applied Sciences Zittau/Gerlitz, Germany
• Transport and Telecommunication Institute (TSI), Latvia
• Yıldız Technical University, Istanbul
• Yeditepe University, Turkey
• Asia Pasific University of Technology & Innovation (Malaysia)

Graduates of the IT Service Management degree program have a wide range of career opportunities in information technology and management.

Some of the potential career paths include:

• IT Service Management IT Manager: Leading a team of IT service management professionals, developing IT service delivery strategies, and managing the implementation processes.
• IT Service Management Consultant: Provide consulting services to optimize and improve IT service management processes for clients across various companies and organizations.
• IT Service Analyst: Analyze the efficiency and quality of IT services provided, identify bottlenecks, and develop recommendations for improvement.
• IT Service Implementation Specialist: Participate in the process of implementation and integration of new IT services into the organization, ensuring their compliance with business requirements and user expectations.
• IT Project Manager: Manage IT service implementation and improvement projects, including planning, coordination, and control of all project phases.
• Information Security Specialist: Develop and implement strategies to ensure information technology and data security in the delivery of IT services.
• IT Services Entrepreneur: Establishing and managing your own IT services business, developing innovative approaches to IT process management.

These career opportunities reflect the current requirements of the labor market and allow graduates of the IT Service Management program to realize their professional potential in the dynamic field of information technology.