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050013, Almaty, st. Satpayeva 16a
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Institutional analysis

 

Effective feedback from students, teachers, employees, graduates, employers and other stakeholders’ needs to be conducted in order to regularly monitor the quality of the educational process and the educational environment, the scientific and innovation ecosystem, it also helps to identify problems and aspects that require response and further improvement. This monitoring aims to study the parts of the processes that are not amenable to direct observation.

 

The main monitoring tools are questionnaires, interviews, focus groups, etc.

 

Questionnaire – acts as a tool for social and marketing research aimed at maximizing the satisfaction of the educational needs of students, improving the quality of educational services, creating acceptable organizational, scientific, innovative and social conditions for teaching staff, employees and students.

 

In other words, questionnaires are one of the most effective levers for collecting information (control), allowing potential consumers to gain confidence in the quality of educational services provided by the university.

 

Goals of the questionnaire at the Turan University:

  • Assessment of students’ level of satisfaction with the quality of teaching in all programs implemented at the university, the preparation of educational and methodological materials, the degree of pedagogical skill, behavior in the classroom (establishing the facts of corrupt and unethical behavior of teaching staff, lateness and disruptions of classes);
  • Evaluation of the effectiveness of educational programs (EP) by students and teaching staff;
  • Assessment of the involvement of teaching staff and students in research and innovation activities and monitoring the development of the scientific and innovative potential of the university;
  • Obtaining objective data for the development of activities that meet the interests of students, expanding student participation in university management, enhancing their civic position;
  • Obtaining information about the formation and strengthening of the innovative and entrepreneurial spirit of students, teaching staff and employees, identifying the level of social responsibility to the university and the formation of thinking “My university and I”;
  • Providing top management and structural divisions with the necessary information that allows them to purposefully improve certain aspects of their activities, improve their quality;
  • Revealing the degree of employers’ satisfaction with the quality of training of university students and their relevance in the market.

Table – Goals and objectives of the questionnaire by directions

⠀⠀

Type

Aim and goals

Questionnaire of students (undergraduates, master students, students of the HSB, doctoral students)

Ø  faculty assessment

 

Purpose – to assess the quality of the faculty work by the interested party.

Objectives: to obtain an assessment of students for each teacher on the quality of teaching, preparation of educational and methodological materials, the level of pedagogical skills, behavior in the classroom; establishing the facts of corrupt and unethical behavior of the teaching staff, the facts of being late and disruptions of classes.

Ø  satisfaction of educational program 

Purpose – EP assessment (relevance, innovativeness, assimilation, formation of competencies)

Objectives: obtaining an assessment of students for each EP (by criteria), assessing the learning outcomes at the EP, assessing the level of internationalization of the EP, assessing employment opportunities based on the results of mastering the EP

Ø  events

 

Purpose: assessment of the quality and determination of student satisfaction with the holding of events.

Objectives: expanding student participation in university management, enhancing their civic position; obtaining objective data for the development of activities that meet the interests of students.

Ø  infrastructure and social conditions

 

Purpose: quality assessment and determination of student satisfaction with the infrastructure and capabilities of the university.

Objectives: expanding student participation in university management, enhancing their civic position; providing structural divisions with the necessary information that allows them to purposefully improve individual aspects of their activities, improve its quality.

Ø  loyalty to the university  (+UNIVERSUM)

Purpose: assessment of the interest of students, undergraduates, doctoral students in receiving a range of educational services at the university, identifying the level of commitment to their university (expression of pride), willingness to creatively participate in its endeavors.

Objectives: identification of the level of social responsibility to the university and the formation of thinking “My university and I”.

Ø  assessment of entrepreneurial spirit

GUESSS

Purpose: Identification of involvement in entrepreneurship and assessment of entrepreneurial potential.

Objectives: assessment of the entrepreneurial spirit of students.

Ø  study of consumer behavior of students

 

Objectives: determination of the algorithm for choosing a place of study; decision-making logic; identification of centers of influence on decision-making; past experience in purchasing and using products / services; research on the emotional perception of brands and companies; identification of the image characteristics of the studied product categories; image of companies and brands; myths and barriers in the minds of consumers.

Questionnaire for  Foundation students

Ø   satisfaction of educational program

Purpose: to obtain feedback on the organization and quality of the educational process on the Foundation program

Ø   satisfaction of language classes

Purpose: receiving feedback from students in language courses on the organization and quality of training, the conditions of stay of students at the university

Questionnaire for 3-4th year students

Ø  organization of professional internship at the university

Purpose: questionnaires to identify the degree of satisfaction with the quality of organization of professional practice and theoretical, practical preparedness of students for practice

Ø  survey of “Turan” University graduate

Purpose: questionnaires to identify the degree of satisfaction with the quality of organization of pre-diploma practice and theoretical and practical readiness for professional activity

Questionnaire for faculty and staff

Ø  level of loyalty to the university

 

Purpose: to identify the level of satisfaction with the conditions and opportunities of work at the Turan University (corporation)

Objectives: to determine the degree of loyalty; to identify opportunities for growth and implementation of goals; develop tools to increase motivation

Questionnaire for top-management

Ø  expectations of work from different groups of employees

Purpose: revealing the satisfaction of top management with the implementation of the decisions made

Objectives: identification of areas of “superiority” and areas of “risk”; identification of the level of attainability of the set goals; development of effective mechanisms and management tools

Questionnaire for employers

Ø  feedback on the quality of education at “Turan” University

Purpose: to identify the degree of satisfaction with the quality of training of university students and their relevance in the market

Calendar of questionnaire conduction

Type of questionnaire

September 2021

October 2021

November 2021

December 2021

January 2022

February 2022

March  2022

April 2022

May 2022

June 2022

1. Faculty assessment “Teacher from students perspective” (2 times)

               

2. Satisfaction with EP (1 time)

                 

3. Satisfaction of research work (1 time)

                 

4. Assessment of events and loyalty of students (+ UNIVERSUM) (1 time)

                 

5. Assessment of infrastructure and social conditions (1 time)

                 

6. Assessment of entrepreneurial spirit (GUESSS) (1 time per 2 years)

               

7. Study of consumer behavior of students) (1 time)

                 

8. Assessment of internship and acquired skills (1 time)

                 

9. Assessment of loyalty of graduates (1 time)

                 

10. Satisfaction with students program Foundation (1 time) 

                 

11. Satisfaction of languages classes (1 time) 

                 

12. Satisfaction with education program of business school (after each module)

13. Loyalty of faculty and employees (1 time)

                 

14. Involvement of faculty in research and innovation (1 time)

                 

15. Satisfaction of top-management (1 time)

                 

16. Employers’ satisfaction (1 time)

                 
The admissions committee
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