Guest lecture on the institution of the banking ombudsman held at the Higher School of Law of «Turan» University

A guest lecture on the topic “The Institution of the Banking Ombudsman in the Republic of Kazakhstan: Challenges and Development Prospects” was held at the Higher School of Law of «Turan» University. The event brought together students and representatives of the professional community to discuss current issues related to the protection of financial service consumers’ rights and the development of mechanisms for out-of-court dispute resolution. Representatives of the Banking Ombudsman institution served as speakers at the lecture. They provided detailed information about the activities of the institution, its role in maintaining a balance of interests between financial organizations and consumers, as well as current trends and challenges in the field of banking regulation. Particular attention during the meeting was paid to the practical aspects of reviewing citizens’ appeals, improving financial literacy among the population, and enhancing mechanisms for protecting the rights of banking sector clients. The speakers shared their professional experience, presented practical case examples, and outlined the prospects for the further development of the Banking Ombudsman institution in the Republic of Kazakhstan. The lecture was held in an open dialogue format and attracted significant interest from students. Participants actively asked questions, discussed real legal cases, and gained deeper insight into the specifics of working in the fields of financial law and consumer rights protection.